I accidentally pushed the wrong button on my gateway and discovered a bunch of text messages. They are apparently to someone named Arron who is a grandpa, recently had a roof replaced, is a part-time bartender, poker player, apparently trying to sell a truck and has some dental issues. And more...I’ve had the gateway for 6 months and these texts are time stamped March thru the present. I reported to T-Mobile and asked why a gateway receives texts at all. T-Mobile wasn’t concerned that I was receiving the texts but said gateways receive texts strictly so T-Mobile can communicate to internet customers who don’t have a phone plan. Said the texts were probably related to number reuse, but that didn’t really make sense.As an experiment, I texted a message to the phone number associated with my gateway on my bill but that text didn’t make it to the gateway, but didn’t really think it would.I know I would be pretty upset if my texts were also going to some random T-Mobile home internet gatewa
A few years ago, T-Mobile had a “5G for free” promotion. All our DDs were 5G already, but promotion just asked for any working phone to be sent in and T-Mobile would ship a 5G phone. I traded in a 4G phone we had as a backup should a DD become damaged, lost, or otherwise unusable while we shopped/waited for a deal on a replacement.The free 5G was a Galaxy A32. Free meaning each normal 24-month regular purchase payment was offset by a matching credit from T-Mobile. Never used the A32, just powered it up now and then to get software updates.After the final payment I attempted to unlock the A32. The procedure just gave a cryptic error code and a broken link to get more info. I called CS and after a bunch of head scratching got bumped up to a higher level of support. They just head scratched for a while until finding some fine print in internal documents saying a phone has to be in service to be unlocked AND in service status can take 40 days to register. Needless to say, a customer is no
Mailing was addressed to my home but to someone named Gabriella Maconi. It confirmed she is a T-Mobile Home internet customer and pitched her to switch her phone service to a T-Mobile 55+ plan.Computers don’t just make up mailing addresses or accidentally use an address for another customer, so clearly T-Mobile files had her living at my address. So, I reported this and T-Mobile didn’t understand why I was calling but assured me it must be that she lived at this address at some time. Problem with that is I had this home built 36 years ago and my family has been the only occupant.Not very comforting that T-Mobile would have no concern or want to follow up on why their files had my address for another T-Mobile customer. My luck, she will be wanted by the FBI who can’t find her until they get an address from T-Mobile and perform a no-knock breach of my home. LoL
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