Anyone one else struggling to have customer service follow up...follow thru on billing issues? I upgraded 3 phones with trade in Feb 2022. I have 6 total lines. I have made 7 phone calls plus chat correspondence to attempt to resolve the overcharge of my monthly bill. I have spent 5-7 hours on the phone and computer to resolve this seemingly straight forward issue. I have scheduled 5 phone calls for updates, only 1 phone call was ever returned!! This is a complete failure in how you treat loyal customers. This is NOT customer service. I have been a sprint….now T-mobile customer for 10+ years. I do not believe I will be a customer much longer.
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