Hello, This is a series of questions as well as a conversation to have on record. On November 22, 2022 I recieved a text message that I was being charged $370.00 for a home internet device non-return fee. I spoke with a representative over the phone immediately as I had no clue what this charge was. I also checked in a store and was told that this charge was from a device non-return fee for the home internet. However, I had returned the device within the 20 days back in July and had never recieved a text, email or statement until this point that the device had not been recieved. The Rep agreed that it was bizaree I hadn't recieved any kind of notice and no matter how many times we both put in the tracking number we just recieved an error. I checked my emails, texts, etc. Nothing else. After filing a form for this situation to be investigated with the phone rep I was told I would have to wait 5-10 business days (plus holidays which is fair) and I agreed. Once the call ended I did some
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