Topics started by Stickbowarch

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StickbowarchFirst activity
asked in Plans, Features, and Billing

business accout - pathetic service!

As a 6 year plus business customer I called yesterday to cancel two internet towers. I have three and due to compacting our ships I don’t need two of the 3.  after the CS rep started asking me why I don’t need them and trying to talk me out of keeping them - I firmly stated I need them cancelled.  he verified after looking both were cancelled but told me I’d still be charged the 110 for this month and offered to look at my account to see if money could be saved.. after 10 or so minutes of figuring out that he could save me 30 BUT reduce my services I stated I could do better else where and I would be shopping around. He then stated he could take a look at that 110 I’d be paying and could get rid of that….  wait…. If you could get rid of it now, you could have gotten rid of it at the start.. that was a red flag… I discontinued the call. T-Mobile then sent me that feed back text. I filled it out.  today I get a call from T-Mobile - a lady. Asking about my feedback and if there’s anything

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