My wife and I are trying to take advantage of the promotional phone trade-in offer to upgrade our paid off phones to a newer phone. One of the phones has a cracked back glass, a Samsung Note 10+. The crack has the spider web lines spread throughout the entire back of the phone. The rest of the phone works as normal with nothing disqualifying the phone for trade-in; according to their guidelines listed on this page by T-Mobile: https://www.t-mobile.com/support/devices/device-troubleshooting/check-the-condition-of-a-device#heading1No LCD or Screen damageNo Liquid damageThe device turns onFind my IPhone and anti-theft disabled- Will Factory Reset.There is no guidance on whether or not back glass damage is a disqualifier for trade-in or a reason to value the phone for less. The trade-in value for the Note 10+ 5G is $68.00, with the promotional trade-in offer for a S23 phone is $500.00 via monthly credits. I've gone through multiple threads from the previous years; with a 50/50 split of peo
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