So very frustrating. Trying to downgrade my Galaxy Z Fold 4 that is not a year old to a A54, but can’t get them to send me the return label. They processed the order as an upgrade instead of trade-in and now they want me to send my new phone back to them to start the process all over again so it follows the correct process! I have been a customer over 10 years, but am now considering changing. I have called and spoke to more than 6 people and I was assured this will be resolved, but I have still not received the return label. The process is broken and staff have no clue how to resolve if it doesn’t all in the process.
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