Not sure if anyone out there can help, but here goes.I recently changed carriers, leaving T-Mobile. When I called to close my account, T-Mobile customer service rep was awesome, walked me through shutting down my account, stopping autopay, and help me set up a “quick and easy” return of my Apple iPhone. He generated a return label and packing slip for me. I followed the directions to the last detail and returned my phone.My phone was received in the T-Mobile warehouse on 7/25/23. T-Mobile confirmed that yesterday via phone when I called them to verify they’d received the phone. Why did I call to verify that? Because I got a bill from T-Mobile for $675.00!!! T-Mobile is saying I am outside the “Buyer’s Remorse” window and they owe me NOTHING! Okay, this is not a case of buyer’s remorse. I was a T-Mobile customer for probably 15 years! I simply wanted to change carriers. When I closed my account, the customer service rep never mentioned anything about buyer’s remorse, never in
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