Subject: Urgent: Dear T-Mobile Customer Service,I am writing to address a critical issue regarding my T-Mobile account # 973898063 that has persisted for several months. I am extremely frustrated with the ongoing problems and lack of resolution, and I am seeking your urgent attention to rectify the situation.On July 25, 2023, I successfully transferred all five lines from my T-Mobile account to Verizon. Subsequently, I paid the final telephone bill for the month of July, amounting to $272.78, on August 2, 2023. I contacted T-Mobile customer service on July 27 at 4:25 PM, notifying them of the line transfers and bill payment. During this call, I was assured that all lines had been canceled, and I should not expect any future bills.Despite these assurances, I received a bill in August showing an active account. I promptly informed customer service, and I was told that the account was active because one phone line was not cancelled. I requested for the line to be cancelled and an itemized
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