Been with T-Mobile for 19 years, never a late payment and outside of calling to upgrade phones or do so in a store a couple times, never call for help with anything. I recently got an upgrade to an Iphone 15 Pro Max and while doing so over the phone I asked the rep if the $225 bill credit would be applied to my device directly and she assured me that it would be. Fast forward to when I get the phone and my trade in is received, it shows up as a bill credit on my balance - not my device.I figure no problem I call customer service and ask for help they assure me that it will be handled and apologize for the trouble. I wait and notice it doesn’t get updated and eventually I’m calling once per week to ask for status even when I’m being assured that it’s going to be handled and applied to my device as they said it would. Finally today, I called again for help because I noticed it still wasn’t applied.I got a rep named Zaria (ID Number 9992511365) based in the Albuquerque branch of T-Mob
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