I was a customer for 20 years. I actually liked the company untill I found out they don’t care about me as a customer. They did absolutely nothing to retain my business, no phone upgrade, nothing. Then charged me a $36 fee for cancelling mid-cycle. I had no idea, or I might have timed it better. They offered me no forgiveness. No gratitude. No refund. They said it was exactly because my account was so old that I was subject to this punishment. And they were not sorry about it. It feels really really gross. HEADS UP - if you are an older customer and you cancel your service mid-billing-cycle, you will be charged a $36 penalty fee. Gross gross gross.
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