Spent about 30 minutes repeating all my customer information to be told that they can’t over devices over chat which is fine but that should have been the first statement since the site offered chat to complete the order. Mayla recognized that she could help and tried to transfer to business side. Summer on the “business” side had no idea what she was doing and had an attitude when I asked for the survey to discuss my terrible experience. Summer then basically hung up the chat with no way to discuss the issues with the chat. So here I am. Multiple lines and was looking to set up 2 more home internet. Do better chat reps because otherwise tmobile has been very customer centered and helpful. Don’t let Summer ruin your repretation.
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