My ex got my daughter a SyncUp watch and added me as a Guardian. I also got a SyncUp watch for our other daughter and added my ex as a Guardian.
On the watch my ex purchased I show up as both “Dad” and “Scott”. I am only in the contacts once. She can send a test to both and I receive them both. It seems to be messing up the watch. How can we fix that?
What a peculiar issue. This is not a basic situation so I have a few questions to better understand what is going on.
Thanks for sharing.
Have you tried a disconnect and reset?
In Contacts I am only in there once. On the watch I am “Dad” and then again as “Scott”. She is sending a text message to both contacts and I get them both. I have not disconnected and reset, I don’t want to have to do that for every little quirk.
I am sorry for not understanding completely. You are only in the contacts once under what name?
When exactly does the watch show dad and Scott? Like when she texts, it says dad, but when you call her it says Scott? Just want to fully understand when the differences occur so we can identify where the broken link is.
Resetting can be a lot to go through for every quirk, but it can eliminate the need to try and hunt down the anomalies and test different theories because it lets you start from square one.
In the SyncUp kids app, where Admins add contacts, I am only in there once.
On the watch, she has a contact for both “Dad” and “Scott”, same number. She can text either one, they both come to me. It says “Scott” anytime I text her.
And where the Admins add contacts are you in there as Dad or Scott? I am thinking that this could have something to do with caller id and saved contacts.
Understanding the contact situation, what is messing up on the device exactly? Are there times that calls or messages to you don’t go through? Or something else?
In the Contacts on the Adim app, I am “Dad”.
It’s messing up the watch from the perspective that my kid sends a message to “Dad”, but gets one back from “Scott”, on the very same number. To a kid that’s sort of a big deal, they don’t want their parents by name. Plus, the history is scattered between the two contacts.
ok. That makes more sense. It sounds like the watch is mixing up contact data and caller id information from the network. Usually, when communication goes from one device to another, the network feeds information to the destination device, i.e. phone number, caller id name, city and state. When the destination device has that phone number saved in their contacts, the name that is displayed is the name from the contacts instead of what the network shows. In this case, it sounds like the watch not linking the incoming communications to the contact that is saved and causing it to show separately. There isn’t a setting in the watch to turn that on or off, but when it goes wrong there are a few tricks to refresh things and make it work again.