Question

Factory reset of SyncUp kids watch

  • 21 July 2023
  • 8 replies
  • 10181 views

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Trying to add my second watch. First watch was no problem, went first to the pairing screen, all good. Second watch has loaded up without pairing to anything, and can’t figure out how to factory reset or pair it any other way.


8 replies

Go to setting and device info the  tap it 8 times it will bring up a secret menu to factory reset

Go to setting and device info the  tap it 8 times it will bring up a secret menu to factory reset

Thank you, not even the representatives knew how to do this.

kids watch is frozen on call ended...how do i reset the watch!?  

Have you powered it off and turned it back on? If it’s still doing the same thing then hopefully you have the insurance so they can give you another one at a T-Mobile store, that’s what I ultimately had to do because my daughter’s watch was stuck on low signal message.

How do you factory reset the watch to re pair it?

You have to go to settings and hit the “build number “ tap 8 times. 

You have to go to settings and hit the “build number “ tap 8 times. 

I don’t see the build number. Same as model number? Thank you! 

Go to setting and device info the  tap it 8 times it will bring up a secret menu to factory reset

Thank you, not even the representatives knew how to do this.

I am a representative but its not something that is needed often. If anyone has trouble with replacement watches saying  the plan needs to change there is a new plan code that needs to be applied. Another weird niche thing i found out today

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