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Migrating sync-up line to apple watch??

  • 16 November 2023
  • 2 replies
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My child has a sync-up kids watch.  I would like to switch them to an apple watch.  Can I switch the line or does this need to be terminated and the new line set-up?

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Best answer by HAguirre 16 November 2023, 18:14

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Userlevel 7
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If the sync up watch is on a regular watch plan you should be able to unsync the watch and add the new one.

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To change from a SyncUP KIDS Watch to an Apple Watch will require a line type change. Please contact Customer Care to review your account and provide next steps. Contact Care by dialing 611 from your phone. 

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