Question

syncUp kids stuck in silent mode

  • 23 January 2022
  • 5 replies
  • 916 views

Badge

My childs new watch cannot send or receive phone calls or texts from anyone except my wife and I and she cannot play any games or use the camera. When we try to play the games or use the camera it says that they cannot be used when the phone is in silent mode. Any ideas? The silent mode when you swipe down is not active, so I don’t know what the problem is.


5 replies

We had 

Hi,  My school mode is on , but set for school days only.  On the weekends school mode is off but silent mode is still preventing us from using the camera.

 

Any ideas on how to fix?

We had a similar sound issue but but my son had turned the sound off.  

Not sure if this is your issue, but go to:

  1. Main Screen
  2. Swipe Down
  3. Toggle Sound on

Also if you go to the same screen and go to “Settings” there is a “Sounds” menu, where you can adjust the volume. 

 

 

https://www.t-mobile.com/support/public-files/attachments/syncup-kids-watch/SyncUP%20KIDS%20Watch%20User%20Manual.pdf

Hi,  My school mode is on , but set for school days only.  On the weekends school mode is off but silent mode is still preventing us from using the camera.

 

Any ideas on how to fix?

The T-Mobile directions to get out of “school mode” do not work for either of my iPhones.

Go to the tracking screen and on the bottom press the book icon to enable/disable school mode:

Press this book icon to switch school mode on/off. Not the bell icon listed in direction.

 

 

Badge

n81acc you are correct. Even though the app said her watch was not in school mode, it was. I just activated it from the app and then deactivated school mode again and that solved the problem. Thanks for the input.

Sounds like school mode 

Reply