Hello,
Is anyone having issues with the SyncUp Kids Watch 1.5, that is a Sprint customer? I just got my watch today and when I go the app, I created a TMobile ID using my email. When I go to pair the watch, it says “Watch has wrong rate plan. Please contact Customer Care and let our team know your watch has an invalid rate plan.”
I have the Unlimited Watch Plan for $15/month. When I called Customer service they switched the plan to the other one, 500mb plan, and it still wasn’t working.
We’ve restarted the watch multiple times, uninstalled and reinstalled the app. I spent hours on the phone with customer service as well the chat sessions. No one has been able to help. They say they have never had this issue, I know that this is the newer version of the watch. Hoping someone is able to help! I’m stuck.
Best answer by Desmondweaver250
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