Question

I cant login to my T-mobile account

  • 23 June 2023
  • 5 replies
  • 743 views

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My account was due $135 so i paid off $37.95 on May 21st, I am just now trying to log back in to pay the $97.05 remaining bill. I can login to my account and put the verification code in perfectly fine, but then it keeps showing me this screen telling me to Connect my Phone Number to my TMobile account. This is where i’m getting confused, whenever I type in my phone number it gives me a popup saying “Please verify your 10 digit T-Mobile phone number is correct”. I am infact typing in my phone number correctly so i have no clue why it keeps saying this and preventing me from accessing my account fully. Please help

 


5 replies

Userlevel 6
Badge +9

Any chance it is maybe expecting dashes (-) in the phone number, or maybe none at all?  Does it give any example of format required?

 

Userlevel 7
Badge +15

Try using Firefox or Edge.

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Any chance it is maybe expecting dashes (-) in the phone number, or maybe none at all?  Does it give any example of format required?

 

No, it already fills the dashes out automatically as I type my phone number

Did this ever get fixed? New user here and it's happening to me.

i transfer my prepaid plane to family plane and it's happening to me too….

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