I set up a Prepaid Tablet Data Account ("Mobile Internet Network Access) about 3 weeks ago, and received an email "Welcome to T-Mobile" with my new phone number. I have called Technical Support several times, because when I try to login to My T-Mobile (using either phone number or email), there is an error message that I am not authorized to use this account. I went to a T-Mobile Store, and they were able to access my account, so I know it's active.
T-Mobile Support just said this is a known issue, affecting many new accounts. The last tech said she would "escalate" my request, and get back to me. I've heard nothing.
Seems like a wimpy reply. Anyone else having this problem, or know how to resolve it?
Best answer by tmo_mike_cView original