I have been with T-Mobile and have used my credit card with autopay for 5 years. Now all of the sudden I am being charged a $5 fee every month even though I’m enrolled in autopay just because I prefer to use a credit card!? This is ridiculous. I don’t use my debit card for anything and I’m not going to just because T-Mobile wants me to for whatever stupid reason. Honestly, this pisses me off so much that this the first time in years that I’m seriously considering switching to another carrier.
youre paying a $5 fee or you are no longer getting $5 off for using the card and are now paying $5 more per month?
I have been on autopay (using my credit card) for ages, which gives a $5 discount. I was just informed today -- and only because I called T-Mobile, I might add; I never got a notice about this -- that in order to qualify for the discount moving forward I have to use a debit card or connect my bank account.
It was bizarre, because the rep on the phone kept assuring me over and over that my information was EXTREMELY safe with T-Mobile. I told her I don’t care, I want to use my credit card like I always have. It just irritates me that I’m suddenly being penalized for this out of the blue.
Userlevel 7
+14
They were supposed to send out notices on the 20th but I haven't received one yet.
You can open a Tmobile Money account and pay with that.
lol I don’t need another bank account 😂 that would be crazy to sign up for that just to save $5/month lmao.
Userlevel 6
+12
I have a banner when I log into my T-Mobile Account notifying me about it. My bet is T-Mobile is paying to process payments and are trying not to pay them. My cousins daughter just had to start charging 6% on all CC payments, or switch to another processing company. They could have switched to another processor, but especially for T-Mobile it’ll be a big move. Of course this is all speculation. A lot of companies are starting to add a surcharge for CC payments.
Yeah, I was terribly disappointed that T-Mobile stooped to this. I’m probably going to switch to another carrier once I’ve paid off my 2 devices.
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