Question

Where is your dang CHAT SUPPORT! CHAT SUPPORT!!!

  • 22 January 2024
  • 5 replies
  • 115 views

Where is your CHAT SUPPORT!!  Stop making us call you!!  Sometimes the phone conversations are not very clear, lots of noise in the background and heavy accents.   

CHAT SUPPORT PLEASE!!!!


5 replies

Userlevel 7
Badge +16

contact them through either Facebook or Twitter..this will start you with tier 2 support over the call in tier 1 support agents..send them a direct message..do not post on their main page.

Not all of your customers use FaceBook nor Twitter.  Why not provide support like 90% of major companies.  Not having chat support is a big miss on the part of T-mobile.

Userlevel 7
Badge +16

probably because theyre not my customers?

 

chat gets pulled when they get backed up. once their backlog is freed up chat comes back..

I questions about my new bills

can anyone explain to me why I was charged for $36.67  and $27.86(LSC TDS Rental Payout)? Thanks

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