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Enjoying the ability to manage the account online or have questions on how to do something?

  • 77 Discussions
  • 83 Replies
77 Discussions
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magenta7682705First activity
posted in T-Mobile.com and T-Mobile App
What about loyalty?

I decided to come here to post this as I was just in a text convo and then call for 30 minutes trying to have my service restored. I was trying to set up a payment arrangement because yesterday my accounts were suspended they requested past due amount. Today I tried to pay said amount there is an additional $67 added. I ask could I pay the past due amount that was asked a few hours ago to restore my service and they apply the $67 to the balance? First they said I had to pay the $67 fee before I can restore the service. So I asked if that’s the case why wasn’t that $67 included the first time I looked into the arrangement? (within hours it’s added on) They said I have to pay that in addition to the bill(the amount I was trying to pay) I am a teacher and during the summer funds are NOT there (we already get paid little to nothing through the school year) any who I tried to explain that I’m not asking for the fee to be removed just added to the next bill they said nothing they could do. I

1
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2 days ago
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WolvieFirst activity
posted in T-Mobile.com and T-Mobile App
Trouble with mobile app

Can anyone help me. I switched from Verizon to t-mobile and since first day of switching had problems. Problems are as follows, mobile app will not let me log fully on to verify my number so I can start using app. Website doesn't fully log me on as well and can't check on my rebate or even seen if it's been submitted.  Mobile app asked me to verify my number. I type everything in app just keeps loading and spinning, loading and spinning. Website does the same thing then times out giving me an error. Please anyone can help me with this, been a week and really like to check my rebates, usage etc. 

0
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6 days ago
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Italiangirl44First activity
asked in T-Mobile.com and T-Mobile App
T-Mobile app

I have a business account with T-Mobile on the app how do I have access to the app while I'm away to check Internet service and etc. when I leave the house the app doesn't show my Internet box 

0
I
15 days ago
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ThaninaFirst activity
posted in T-Mobile.com and T-Mobile App
hi i need please to get in system my new unlocked Samaung

Use new unlock mobile 

1
gramps28
Pillar
17 days ago
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GER123First activity
asked in T-Mobile.com and T-Mobile App
T-Mobile Free Trial for US travel

 Hi there,I‘m traveling to the US for a few weeks soon. I am from Germany. I thought about using the T-Mobile free trial for mobile data during my stay.Does anyone know if I can use that free trial despite being based in Germany, having a German iPhone and (obviously) a SIM that is set up for Germany usually?Thank you in advance!Fabian

0
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20 days ago
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formercanuckAdept
asked in T-Mobile.com and T-Mobile App
What happened to the T-Mobile customer service messaging on T-Mobile App

It appears that the T-Mobile app has effectively been replaced with T-LIfe and no longer has the ‘Messaging’ feature only the Contact Us option.

5
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Community Manager
29 days ago
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somuchfunFirst activity
asked in T-Mobile.com and T-Mobile App
"Manage Add-ons" web page error

The “Manage Add-ons” link at t-mobile.com has been broken for days. Whether from the account home page or lines page, every time I click Manage Add-ons I get this error. Is there another way to manage add-ons? I need to buy an international data plan before traveling.  

2
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1 month ago
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jjshredsFirst activity
posted in T-Mobile.com and T-Mobile App
Rant: Can't Access Redemption, Website Broken II

On about July 2nd I took advantage of the Keep and Switch offer to come over to T-Mobile from Verizon. This seemed like a good deal, except I have spent over 30 hours trying to get the rebate / payoff for one device.The first part is more Verizon, so I won’t go into detail.  Sufficed to say that if coming over from Verizon get you bill snapshots first, because you will be essentially locked out from your account after porting over.My main frustration with T-Mobile is that the Redemption Webpages appear to quite broken. I have spent hours trying to get past a broken empty dropdown, or even more frustrating (on mobile) a page where I can see the redemption status but then I immediately get redirected back to the home page.In my many calls with Customer Service we have walked through the process and I have pointed out the bugs. Do they report and or log these bugs? I don’t know. Supposedly they are to send me a direct link to the redemption. I haven't heard anything yet. The last resort i

3
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1 month ago
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BlakRozeFirst activity
asked in T-Mobile.com and T-Mobile App
access customer service chat from my computer

Am I able to chat with customer service on my account off my computer, if so, Please help?  

1
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Community Manager
1 month ago
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JimmyXie0129First activity
asked in T-Mobile.com and T-Mobile App
Why I can't see any benefit after I UPGRADE my plan?

So far I find out I can’t see any benefit from my T-Mobile account. I still can use one free Netflix account but I can’t find my AAA membership as Tmobile customer said I should got one. And I also can not check any benefit from the website.

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1 month ago
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Julie StyletchicFirst activity
asked in T-Mobile.com and T-Mobile App
app issue

If i have a business account can i not sign into the regular tmobile app or just the tmobile ofr business website and if so how can i change services on that page ? I cannot figure it out 

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1 month ago
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derekdeRookie
asked in T-Mobile.com and T-Mobile App
TMobile TLife sucks

Okay, TMobile is a large tech company specializing in wireless coms, right?  Yes, this is true. So how is it that this TLife app that the company is jamming in my face unable to allow for the download of documents? If I click the download link, it changes color like it will do something and yet does nothing, nothing at all. So when I, a customer, am faced with a situation where I need the f#%king documents to show that TMobile is not living up to an agreement they made with me, I'm out of luck. Yet, without fail, your f#%king payment portal always works. The sales apparatus, always works. But when it's a thing that benefits customers TMobile could not care less. Can't you fix the app so that it does what you claim it will do? Or is it merely the claiming of a function good enough, no need to provide one. Is that enough to keep the government out of your hair, TMobile? Can someone provide a working app, please?

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1 month ago
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ttocsHelper Level 2
asked in T-Mobile.com and T-Mobile App
T mobile app fingerprint login trouble

The phone is a moto 5 g5 2022.  For the last 13 months, since new, the app has let me login with my fingerprint, but last week it wouldn't give me the option.  I logged in with a password and found the fingerprint toggle was off, with no change by me.  When I slide it back on, it stays on for about 1 second and then turns itself off again.  It won’t stay on.  So I called tech support and they had me do the usual things and then transferred me to a level 2 tech guy and we tried more things, but still the same problem exists.  I can’t uninstall and reinstall the app because there is no option for that.  He had no solution in the end, and sort of blamed it on Motorola, so I thought someone here may have dealt with this issue and found a fix. The fingerprint works fine with my other apps, banking, PayPal, and the lock screen, etc.  It’s just the t mobile app that is having the problem. Thanks for reading.

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1 month ago
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ConcertChick 63First activity
asked in T-Mobile.com and T-Mobile App
connecting wifi service for a vehicle

Does any one have a secret customer service phone number that connects to an actual person who knows anything?

1
syaoran
Pillar
2 months ago
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rebop24Helper Level 1
asked in T-Mobile.com and T-Mobile App
NEVER a notification from Scam Shield

Nop matter that I set ALL notifications in the Scam Shield app AND all notifications FOR the Scam Shield in Settings/Notifications/Scam Shield in my iPhone. I NEVER get any notification and the only way I can tell anything has been blocked is to view activity in the app.Am I doing something worng?Is this a known issue?Seems a good bit of functionality is lacking if this is how it is. Its one of the few things AT&T seems to have done better.Thoughts?~Bob

2
gramps28
Pillar
2 months ago
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RoyboyFirst activity
asked in T-Mobile.com and T-Mobile App
home internet showing multiple addresses one device

My home internet keeps showing multiple addresses for one device.  It also says to many devices using same frequency so can not connect to WiFi I go on to app sometimes it will show multiple address after a fresh restart also anyone else come across this

0
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2 months ago
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BlakRozeFirst activity
asked in T-Mobile.com and T-Mobile App
app not responding

I am trying to contact customer service on my app and it keeps saying T-mobile isn’t responding. What is going on?

1
gramps28
Pillar
2 months ago
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derekdeRookie
asked in T-Mobile.com and T-Mobile App
TLife app doesn't allow me to download documents

Okay, TMobile is a large tech company specializing in wireless coms, right?  Yes, this is true. So how is it that this TLife app that the company is jamming in my face unable to allow for the download of documents? If I click the download link, it changes color like it will do something and yet does nothing, nothing at all. So when I, a customer, am faced with a situation where I need the f#%king documents to show that TMobile is not living up to an agreement they made with me, I'm out of luck. Yet, without fail, your f#%king payment portal always works. The sales apparatus, always works. But when it's a thing that benefits customers TMobile could not care less. Can't you fix the app so that it does what you claim it will do? Or is it merely the claiming of a function good enough, no need to provide one. Is that enough to keep the government out of your hair, TMobile? Can someone provide a working app, please?

0
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2 months ago
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blaugrana55First activity
posted in T-Mobile.com and T-Mobile App
Tmoblie app locked

After a live chat with T-Mobile customer service agent, my T-Mobile app on iPhone 15 Pro Max stopped allowing access.I have one week waiting to recover access as promise by support agent after asking engineering or higher tier support for help. I have been told to remove and install T-Mobile appCicle power on telephone clear browsers cache and set switch to clear cache on every app launchAll these steps to availability to access my account thru the app. I am able to login via browser waiting to hear from engineering or support expert continues  after promise solution in 24-72 hours max 

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2 months ago
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Justice2023Learner
posted in T-Mobile.com and T-Mobile App
Tmobile agents tricked me into buying lines and instead of phones sent me sim cards

My email address is . Email me and I will send screen shots of proof

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2 months ago
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David335First activity
asked in T-Mobile.com and T-Mobile App
playing ads when calling customer care is annoying

Does anyone else hate calling customer care and every few seconds hear an ad about T Mobile app.  I have complained before but nothing. Why we need to hear ad saying to download T Mobile app and it plays every few seconds so if on hold for 45 minutes then can hear 100 times.

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3 months ago
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JustmyopinionFirst activity
posted in T-Mobile.com and T-Mobile App
New T-Mobile app

I do not hang around these types of programs for privacy reasons. I just want to state my dislike of an app that requires accurate location information like T-Life. The information is private and personally, I will not allow it.See ya later!Thx

2
gramps28
Pillar
3 months ago
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Tintin232First activity
asked in T-Mobile.com and T-Mobile App
T-Mobile network pass not working on S24 Ultra

I'm trying to set up the T-Mobile 90-day free trial on my unlocked Samsung Galaxy S24 Ultra, and it keeps on falling at the last step (when setting up the actual eSIM), giving me the error message shown in the screenshot. Any help would be much appreciated 🙂. 

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3 months ago
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Crazy Flamingo LadyFirst activity
asked in T-Mobile.com and T-Mobile App
T-mobile bundle or Sparklight?

I am paying $310 monthly for Sparklight phone, internet, and tv.  They took my easy to understand DVR box and now use an Amazon fire stick. My essential tremors preclude my hands from holding and using the tiny 5” x 1.5” remote used to cruise the amazon prime channels.  I do not watch movies or sports or play games.  I JUST WANT CABLE TV HDMI1 or HDMI 2 TELEVISION shows from CBS to PBS to HISTORY, food, bravo, espn, msnbc, to AMC, TCM, and the WEATHER channel. I have amazon prime but aside from free shipping, I DON’T CARE about all that entertainment garbage.  Is T-mobile “cable” service more BABY BOOMER friendly that Sparky? My tremors mostly severely affect my hands and any muscles used to hold utensils, pens, finger agility, etc. 

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gramps28
Pillar
3 months ago
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marylouFirst activity
asked in T-Mobile.com and T-Mobile App
$200 gift card question

how long once promotion shows approved, does it take to get reward.. mine just switch lastnight from received to approved . when should I get the e card 

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3 months ago
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