Question

Refund of T-mobile money account balance

  • 4 September 2023
  • 7 replies
  • 150 views

Badge

I had a T-mobile money account that was closed in 2015 and I never received a refund of my balance. I have contacted customer support several time over the years and they have not been able to help me. They are unable to locate my closed account.

 

Can you refer me to someone who can help me?

Thank you.


7 replies

Userlevel 7
Badge +14

Tmobile Money didn't start until 2019.

https://www.t-mobile.com/news/press/t-mobile-money

Are you sure it wasn't something else?

Badge

It was started in 2014, shutdown in 2016 -- didn’t return customers money. See this link:

https://www.t-mobile.com/news/press/mobile-money-tax-offer

 

And now it has come back to scam more customers

Badge

Another link from 2014: https://www.businessinsider.com/t-mobile-mobile-money-2014-1

 

Userlevel 7
Badge +14

Different program.

Badge

It was called T-mobile money services and had the exact same web-address. It was a checking account and they gave you a debit card. There was no savings account back then, that is the only difference

Userlevel 7
Badge +14

Web address doesn't matter. Tmobile owns it from the previous version. Why pay for a new website domain.

Badge

What is your point gramps28?

 

T-mobile took people’s money and didn’t return it. They should return people’s money and stop scamming them.

Reply