5G Home Internet is not 5G

  • 30 July 2021
  • 3 replies


I guess when I see 5G Home Internet titles and my house sits in the 5G Ultra Capacity on the map.  I assume I am getting 5G service with a 5G device.  Talking with a friend with the same service he mentioned our devices are not 5G capable.  Is 5G Internet home with 5G coverage and 5G devices released?  If not when does T-Mobile expect this to occur?

To the community who reads this the 4G LTE is doing the job for the most part out side a few speed glitches.  It is more around getting what I thought I was buying.

Thanks I looked forward to the response.

3 replies

Userlevel 5
Badge +4

The grey gateway is the device that receives the 5G signal, and then the router portion of the gateway delivers it to various devices in your house via wifi. You’ll get a faster speed when using the wifi on a device which uses the WiFi6 protocol on the 5Ghz (not to be confused with 5G) band, but it is dual band and will also work on the older 2.4Ghz wifi band. Or, you can plug a computer in with the included cable if you want to see if that will give you a faster speed than with wifi.

By going to you can determine whether your gateway is receiving a 5G signal, which means a non-standalone primary/secondary pair (4G/5G), by selecting STATUS on the left and then the dropdown arrow to the right of Primary and Secondary. If you are receiving a 4G LTE signal only, then it will show a Primary signal alone with no secondary.

They are issuing the grey gateway in areas where 5G is available but it can happen that for whatever reason, you can’t pick 5G (the secondary band) up at your house. As long as your download speed is above 50Mbps or so, no need to worry about whether it is a 4G alone or the 4G/5G pair, as long as the speed and connection stability works well. And if you get 4G only, maybe one day they will tune the 5G differently or install different equipment such that you can pick it up. 


Its only 5G if you can get it. The coverage map is unreliable. I used to find the nearest tmo towers are drove there with the trashcan. It only connected on the LTE bands. May be some day the towers near you will be updated. No one knows when.

Userlevel 2

Do you have the white Askey or the grey Nokia? The Askey is in fact 4g only. The Nokia however uses both 4g and 5g so if you have that then you are indeed using 5g service.