I have submitted request for this promotion 3 times. Every time I was asked to track my order. I have three tracking numbers. Unfortunately, I am not sure where I should go to track the order.
The instructions on line are not clear!!
Please help.
Best
Lida Farzin
Looks like we are all receiving the same email and getting the expired message from Amazon. I have been on the phone for an 1 hr and 23 min now. 6 different transfers. I even got the “I see you called earlier and we explained why the promo was denied”. I have asked the rep to escalate and how do I file a complaint. Back on hold. The customer reps are just reading the info provided to them about the promo. Obviously a mistake was made by marketing, etc and a higher level in mgt in how to how communicate this promo. More importantly, how are they going to make this right?
Still have nothing, the lady says she has to talk to their amazon person about getting a new code and I should hear something back in 2-3 business days. I wonder if they sent same code to everyone. The last 4 letters of my code are DEAL.
same here
I received my code today as well and when I went to redeem it says this promotional code has expired!
yeah they are full of crap.and the cuctomer service just plain lies…
Oh. my.. you can’t even reach the call center number, its busy.. wow.. someone going to get in trouble for this.
been on the phone for 2.5 hours because I received the same “code is expired” message! they have been completely unhelpful- this is ridiculous!
Yep.. spent an hour and half on the phone to get answer on why something as simple as this can be an issue for such a large company.
They provide me the Fax number for corporate 425-378-5005 . They ask me to put my concerns in writing.
Just got off with t-mobile for the third time and two hours of my life. The rep John said they were just made aware of this issue and over 17,000 people were affected. They are working on resending a new code to all customers within a few days. Hope this helps! Amazon has nothing to do with this so dont bother calling them!
Just got off with t-mobile for the third time and two hours of my life. The rep John said they were just made aware of this issue and over 17,000 people were affected. They are working on resending a new code to all customers within a few days. Hope this helps! Amazon has nothing to do with this so dont bother calling them!
That is what I got from the representative I finally chatted with. And feel like they will make this situation right.
Yep, the third guy said he just found out about the issue with the codes so hopefully it gets fixed.
Same problem here. Have the tracking ID from submission Aug 13. Just got email with promo code today, Oct 4. Amazon says promo code has expired. Bait and switch.
T-Mobile obviously messed up with this promotion, but I don’t think it is fraud, just a big mistake. I’ve had T-Mobile phone for decades and have never known them to be dishonest, but always helpful. I think they just don’t have their internet service all together yet. I received a code tonight and was told it was expired. Contacted Amazon through chat and they said it expired October 2nd. Will contact T-Mobile, but have no intention of spending time on the phone doing so. Hopefully, what they told nanade4 is true. But 17,000 people? I fear now if we get new codes, we will next be told by Amazon that they are out of stock. :)
Was told new codes are being emailed 10/7.
Was told new codes are being emailed 10/7.
Thank you for taking the time and letting us know.
Now amazon is currently out of stock
Did anyone receive a new code?
Just got the new code and it worked should be here by 8 am
Got my new code tonight and just tried it at Amazon. It worked this time. :)
Got the new code as well and it worked. Thanks T-mobile!
Received my Echo. Thanks T-Mobile.
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