Fact pattern:
- Over a year ago I terminated T-mobile home internet when I moved and service was not available
- Last week I was informed that service was now available in my area
- Activated new tower Saturday, was told then that I would have to wait 24 hours to add this new line to any existing online accounts
- Today, 45 minutes into a call and still no way to add the “new” account to an already existing account.
- The old phone number is not recognized, the new phone number is stating it is not a T-mobile number. The representatives have tried to reset my password, get me a new email address, and on and on. They do not know that they have any other options but are “escalating”.
Anyone have a resolve here? Reason for my call was that I got a bill today for $50 when it should be $30 with paperless billing and auto pay. They cannot answer the question as to why.
