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T-Mobile Internet | Blink & SimplySafe Issue

  • 26 February 2024
  • 4 replies
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Has anyone cracked the code on how to connect blink’s indoor camera Sync Module to T-Mobile’s 5G Wi-Fi gateway? I have created a separate 2.4 GHz band along with the standard 2.5/5 GHz dual band. When trying to connect to Blink’s Sync Module, it’s not even registering that there’s internet. I also tried creating a less secure version of the 2.4 GHz band with only WPA/WPA2 encryption, but the Sync Module still doesn’t find the internet. I have also made sure to be on the 2.4 GHz network while trying to connect, and have power cycled both the Sync Module and Wi-Fi gateway to no end. 

As for the SimpliSafe Doorbell Camera - it’s basically the same issue. 

Any help/strategies would be greatly appreciated!

Thank you 😁

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Best answer by copz1998 26 February 2024, 06:16

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@MichaelGeorge I use Blink cameras around my home with TM Home Internet, and all works well. I have an Eero Pro6 wifi router, so the Blink module connects. That said, others have had issues. The following thread has a few suggestions you can try.

Let us know how it turns out. 

 

 

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@MichaelGeorge I use Blink cameras around my home with TM Home Internet, and all works well. I have an Eero Pro6 wifi router, so the Blink module connects. That said, others have had issues. The following thread has a few suggestions you can try.

Let us know how it turns out. 

 

 

Thank you @copz1998 I appreciate your feedback. I have reviewed that thread, but still trying to understand my particular dilemma. What I have noticed, and I don’t understand why, is that some users are attaching a wifi router to the gateway. Is that basically the solution in your opinion? I’m curious to know why one should hook up a separate router to the gateway. I’m not very knowledgeable with networking. All the best, Michael.

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@MichaelGeorge so my network topology looks like this:

TM Home Internet > Eero 6 Plus wifi router/mesh > unmanaged switch. The Blink module detects the Eero SSID. The Eero detects the SSID and connects….I made the connection via the Blink app on my iPhone. 

On your Eero, does it act as a DHCP server or do you let the TM gateway dish out IP addresses? You may need to use the Network setting in the Eero and change it to “Bridge” mode. Or, you have double-NAT, which is causing conflicts with devices receiving IP addresses. 

I hope this helps. 

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Thank you @copz1998. I have a lot to learn about networking (much of the details that you provided are foreign to me, but I appreciate this insight and will look into it). So far I replaced my Blink doorbell camera with a Ring doorbell camera and Ring has no problem finding the 2.4 frequency. 

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