I recently hooked up my new tmhi gateway and I am getting great service from it, but it is affecting any phone that is connected to it negatively. It seems that any phone connected to it cycles between Edge,LTE, and 5g, and will usually drop whatever little service it has and switch to SOS calling. Now my house has always had bad T-Mobile connection in the center. There is definitely something in the walls that affects it, but on one corner I can set up my T-Mobile gateway and get about 4 bars. Another problem I am now experiencing is Wi-Fi calling doesn’t work well when connected to the gateway. It works fine when connected to xfinity? This is 100% a requirement in my home because it allows for my phone to remain connected to cell service. Anyone have any ideas?
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If you do receive 4 bars according to the LED display that should be a pretty good signal but it helps to know the cellular metrics and understand the details of the 5G source delivery. With the T-Mobile home internet mobile application on your cell phone you can obtain the cellular metrics (RSRP, RSRQ, SINR) which provide more detail about both the 4G LTE and the 5G NR signals the gateway receives. In order to KNOW the true nature of the cellular reception this is important. The chart below can be used to understand what the metrics are reporting.
If the signal quality is not good and there is higher noise then this will have a direct impact on things like VoIP calling which is not tolerant of packet damage or delays. The bars on the gateway might be high but is it due to the 5G or the 4G LTE signal? That is important to know. The signal quality RSRQ and signal noise SINR need to be good or performance can suffer.
The other part of the equation is the phone. If the phone has an earlier wireless adapter pre 802.11ax or needs driver updates this can also impact performance. It still could come down to limited bandwidth on the cell and bandwidth throttling might be causing some disruptions to the VoIP streams.
If you do receive 4 bars according to the LED display that should be a pretty good signal but it helps to know the cellular metrics and understand the details of the 5G source delivery. With the T-Mobile home internet mobile application on your cell phone you can obtain the cellular metrics (RSRP, RSRQ, SINR) which provide more detail about both the 4G LTE and the 5G NR signals the gateway receives. In order to KNOW the true nature of the cellular reception this is important. The chart below can be used to understand what the metrics are reporting.
If the signal quality is not good and there is higher noise then this will have a direct impact on things like VoIP calling which is not tolerant of packet damage or delays. The bars on the gateway might be high but is it due to the 5G or the 4G LTE signal? That is important to know. The signal quality RSRQ and signal noise SINR need to be good or performance can suffer.
The other part of the equation is the phone. If the phone has an earlier wireless adapter pre 802.11ax or needs driver updates this can also impact performance. It still could come down to limited bandwidth on the cell and bandwidth throttling might be causing some disruptions to the VoIP streams.
Great info. I checked the advanced metrics and almost all of those and only the RSRQ in 5g seems to be good with the rest being in the poor range. its odd that I feel like the streaming, and even overall speed is excellent. I’m getting a consistent 270 mb down and 15 up. I guess I’ll have to try moving the gateway around the house again.
Can you think of any reason why it would directly impact the cell service of each cell phone while only connected to the gateway? The phones in question are iPhone 11 and iPhone 13 Pro and both struggle to stay connected only when using the gateway.
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If you are getting 270 MBs down that is pretty good. The 15 MBs upload is primarily handled on the 4G LTE signal. The iPhone 11 as I recall is only 4G LTE. The iPhone 13 Pro does have 5G capability for the data handling. Be sure both have Apple’s updates. If you see battery drain issues there are some things you can do to improve that. I have the iPhone 12 Pro and an iPad Pro and I have updated to the most recent iOS version. Calls can forward in via the VoIP to my iPad and MacBook Pro and I have not seen issues with the calls but I have a Nokia gateway vs either of the newer options from T-Mobile.
If the phones are closer to the gateway of course the wireless signal will be better than if they are in another part of the house with walls or appliances in between. Metal and dense materials will have a significant impact on wireless transmission so just keep that in mind.
If you can improve the RSRQ, radio signal receive quality on the primary signal that will probably help. Signal receive strength, RSRP is great to have but reduction of noise and improving quality will provide better performance. If the signal quality is degraded and the ratio of noise to signal is such that the noise is impacting the signal you will have packet damage and loss which results in retransmissions which will cause things to be slower. Voice traffic which is real time flow uses lots of smaller packets but they need to flow without interruption. If you run speed testing and see jitter is high that does not bode well for voice communication over the data path. Just because you can send the voice traffic over the gateway cellular links does not mean it will be better. T-Mobile will preference phone traffic on the cells more than the home broadband cellular gateways. If your iPhones receive good signal strength you might try using them and not sending the traffic over the gateway cellular links. I say links as the gateway does use 4G LTE and 5G NR channels and on the cells phones do get priority. Keep that in mind and test your phones as such. The phones on T-Mobile’s network will also have IPv6 addresses so I am pretty sure the flow from the phones will be possibly better not sharing bandwidth with other devices on the home network. You can put your iPhone into Field Test Mode and see its cellular metrics pretty easily. Very helpful actually. Dial *3001#12345#* and poke about and look at the cellular metrics on the phone and compare those to what you see on the gateway. You might find the phones use different cell sources. They might have better metrics. You don’t know what you don’t see. It might surprise you to see the phone has metrics just as good or better. One can hope that can be the case.
Thanks so much! That all makes sense. I’ll move it around the house and see if I get any better numbers.
Hi. - I have the exact same issue, as do the others on my plan. The WI-FI works great, the cell service works great, but the cellular functionality WHEN ON. WIFI doesn’t work. We can receive incoming calls. If we disconnect from WIFI then everything works. We also can’t transition ie. leave the house while on wifi and continue a call…. it either disconnects or goes to SOS and then nothing works. Any help would be GREAT!
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