![](https://uploads-us-west-2.insided.com/tmobile-us/attachment/aa0bb819-ae04-49d1-b737-dba494f9ea21.jpg)
HAS ANYONE ELSE BEEN EXPERIENCING THIS???
When this happened to me , it usually meant that my TMHI was disconnected and my device connected to our backup internet. You my want to turn your modem off/on.
I've rebooted it several times when that happens to no avail......it disconnects from the internet at least 20 times a day
I would contact TMHI Customerservice @1-(844)275-9310
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.