After installation WiFi, Internet, Hulu TV, Ooma phone were working. I opened the app to see which devices were connected. Even though the Gateway showed 6 devices, the app did not show any. I re-installed the Gateway, but the app said that the initialization failed, however, everything I listed above is working. Now when I try to enter the app I get a message that my Gateway is not initialized and has to be set-up again. I’ve gone through the set-up again and at the end it says that the initialization failed, but again, everything is still working. I have deleted the app from my iPhone and reinstalled it but still get the same results.
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+8
I believe the “initialization failed” message comes from the app - it is programmed to go through a series of steps. If the gateway is alwaeady working, the program will assume there is an error.
I think you have taken all of the reasonable troubleshooting efforts. I would suggest that you make one more effort to “reset” your gateway, remove the T-MOBILE app and restart your phone and then reinstall the app, and then try the setup process again.
Let us know the results.
Thanks for the response.
After I posted the above, I deleted the app and did a factory reset on the Gateway (I hadn’t done that before). The initialization process finished without errors and the app now shows all my devices. Previously, during the setup process, I only changed the Network name and password. This time I also changed the admin password. Don’t know if that had anything to do with it.
Userlevel 5
+8
Thanks!
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