I’ve had the 5G ultra for three weeks and it worked great. Then the day I upgraded to a 5G phone the 5G service disappeared from my area in Buchanan, Mi. No internet for two days now. The tech support from India was not great. I told them I had no signal, they hung up me. I tried again and they treated me like a two-year old that knows nothing about electronics. Finally after doing all the BS they asked I told them again there was no signal and they put in a trouble ticket. I also called the local T-Mobile store and they too hung up on me. Totally frustrated with T-Mobile and I am thinking about going back to Comcast even though it costs three times as much. I feel like I am in the T-Mobile Twilight Zone. I suppose they will keep charging me for the internet service even though I am not getting any signal.
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you might have a better chance contacting them through one of their social media platforms like Facebook or Twitter..starts you off with tier 2 support instead of the call in tier 1 support.
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