It appears that I am being identified as from outside the USA. All my computer settings are USA. I have used multiple computers with same result if on T Mobile internet. I can’t find a way to toggle from Phone app or from 192.168.12.1
Userlevel 7
+15
Are you running any sort of VPN or DNS service?
No VPN and no encryption. I am unfamiliar with DNS service.
Userlevel 7
+15
Hmmm. Are you close to the northern or southern borders? Both sites detected my location in Virginia accurately when I enabled location. Do you have location enabled in your browser? If so, try setting the location manually. Have you tried a different browser to ensure the browser isn't the issue?
I am in Iowa so not close to a border. I have tried multiple browsers and computers on the T Mobile internet service. Everything works if I tether through my straight talk cel phone. I have checked my location in my computer and it is the USA.
Userlevel 7
+15
Hmmm. Might be an issue with the sites misidentifying your location. Have you tried reaching out to their support teams?
Userlevel 5
+7
Forgive my ignorance, but what is a “gateway 32 black”? I'm also a TMHI subscriber and I'm on an Arcadyan KVD21 5G Gateway from T-Mobile. I'm located in S, Florida and don't have a problem with T-Mobile locating me correctly, but I agree with syraoran’s response above. Reach out to Support and see what they have to say.
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