Solved

Account Suspended For Seemingly No Reason

  • 11 October 2021
  • 4 replies
  • 737 views

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Hi all,

 

I went in to my local T-Mobile store today and 1) Switched from a pre-paid account to a post-paid account (Magenta Max) and 2) ordered the new iPhone 13 Pro. The rep assured me that I would still be able to use my current phone (iPhone 7) until my new one comes in November.

 

Here’s the issue: my phone line/account has been suspended for some reason and there is seemingly no way for me to restore it. My account says “Pay outstanding balance of $0.00 to restore service.” The issue is that my service was not suspended for missing payments. I paid like $2 just to see if that would work and it did not.

 

Does anyone know what’s going on here or have experienced anything similar? I’m on the 611 line right now but I’ve been waiting for ~1 hour so if anyone has any ideas I’d love to hear them haha.

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Best answer by actualvarric 11 October 2021, 05:37

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4 replies

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Resolved--had to message a rep through the app to get the issue fixed.

Hi! Can you please provide me the name of the app you used to message a TM rep? I'm entering week 3 with no resolution to a problem I'm having. I've visited 2 different TM stores in my area, worked with at least 5-6 different reps there, and on the phone, and am still having the same issue. No one seems interested enough to resolve my issue. They continue to tell me to visit my local store, where I can stand in line waiting for an hour or more each time. Thx!

Badge +1

Hi! Can you please provide me the name of the app you used to message a TM rep? I'm entering week 3 with no resolution to a problem I'm having. I've visited 2 different TM stores in my area, worked with at least 5-6 different reps there, and on the phone, and am still having the same issue. No one seems interested enough to resolve my issue. They continue to tell me to visit my local store, where I can stand in line waiting for an hour or more each time. Thx!

Of course! The app is just called “T-Mobile” (it’s the T-mobile official app). You’ll have to log into your account. After that, you can go to “More” → “Message us”. Hope that helps!

Thank you 🤗

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