I went in to my local T-Mobile store today and 1) Switched from a pre-paid account to a post-paid account (Magenta Max) and 2) ordered the new iPhone 13 Pro. The rep assured me that I would still be able to use my current phone (iPhone 7) until my new one comes in November.
Here’s the issue: my phone line/account has been suspended for some reason and there is seemingly no way for me to restore it. My account says “Pay outstanding balance of $0.00 to restore service.” The issue is that my service was not suspended for missing payments. I paid like $2 just to see if that would work and it did not.
Does anyone know what’s going on here or have experienced anything similar? I’m on the 611 line right now but I’ve been waiting for ~1 hour so if anyone has any ideas I’d love to hear them haha.
Best answer by actualvarricView original