I have been a customer of Tmobile for the last 16 years and have filed 3 claims 2 damaged phones and 1 stolen. I have paid $4,608.00 in total for insurance on my devices. $42,240.00 for phone service.
I am beyond upset and no is not even the amount I am erroneously being charged by assurant through T-mobile. But is the scam that assurant is able to get away with!
This is my story, I accidentally damaged my phone in September and filed a claim with assurant for this phone to be replaced, my claim was approved next day and I received my replacement. I sent the damaged phone back to assurant on September 14th and received a notification it was received September 17th in their York PA warehouse. I received a letter in November stating phone was not received, so I called assurant and their Rep stated that they had actually received the phone but the package had not been scanned in. Then I get a charge on my T-Mobile account in December stating assurant never received their damaged device. I call assurant and again I am told the device was received but the packaged had not been scanned. I wait a week and call again and now another rep is telling me the package I sent was empty and it was received empty, so I ask why would I claim a damaged phone and then keep it. Why would I send an empty package and taken the time to tape it and mail it and track it just so I could be told package was received but it is empty so you have to pay full price for a refurbished phone replacement. This is definitely a scam and there is no way that our packages arrive empty. It makes no sense my phone was literally in pieces due to car accident who would steal a damaged phone that had no use. Please T-Mobile investigate assurant and please find another insurance provider for your customers.
Assurant return damaged device package Empty!!
Use your tracking number to contact customer service to let you know the weight of the package at different locations on the way to its destination. It will save you time. I am waiting for a reimbursement check since 02/2. Just figured out that my package weighted 1 pound and .6lbs at another location on the way :/.
Assurant is the worst company I have dealt with in my life!!!!
They are still scamming people, absolutely the worst company I have ever dealt with in my entire life, I am literally afraid to send the garbage defective phone back with an 81% battery health back after the horror stories here too now, and that was my replacement for my phone at 81% and a tiny crack on the front. What a waste of my time!!!!
oh and they weren’t approving my claim until I filed a BBB complaint then miraculously my phone that wasn’t on the phone line at the time of the claim suddenly was confirmed to be incorrect. It never left the line whatsoever.
Just at a complete loss of words. My only question is T-mobile in on it? Why would they use such a horrendous company???
OMG!!!!!! Literally the same month Sept. when my claim was opened and approved and the same month Nov when the response was "empty package" apparently this is the month when an Assurant employee got their hands on quite a few devices, however for me T-Mobile suspended my 5 lines and my entire family has been without service for a couple of weeks. The reason I haven't gone to another provider is because we have never had issues with the service. However they told me that it would take a week or so for the 2nd level investigation was completed which will be in a couple of day and if my service is not restored, I will go to another provider, keep.all my #s and fight till the end. I know they will send my account to collections but I will call the news, go to consumer agency's, and even get a lawyer, and make a HUGE deal about it, to get it cleared out and out of my credit report. It is obvious something shady went on durint the month of Sept. Everyone with the same issue PLEASE SPEAK UP AND NOT LET THEM GET AWAY WITH ANYTHING!!!!!! SPEAK UP EVERYONE.
iM GOING THROUGHT THE SAME THING DID YOU GET IT FIX?
HI Im really stressed out right now i warranty my phone sent back my phone with your tracking number 1Z9E86E78736404657 tmobile rep said you folks got the box but device wasnt in there and trying to charge me 1300 and now my phone is off because of that please HELPPPP im looking into getting a lawyer to help me out i have cameras footage of me going into store and giving them my phone and i paid them $9 to bubble pack it and send it to you folks as well please help
I found a solution to the lack of Customer Service and Accountability from both TMobile and Assurant. File Better Business Bureau cases against both. Miraculously, the Executive Customer Service members CAN be contacted, listen, roll their eyes that it didn’t get to them sooner, and amazingly the charges can now be reversed.
Thank you for this information ma’am. I’ll probably just do this and save further headache(s)!
Have a blessed day.
Raj Douglas
HI Im really stressed out right now i warranty my phone sent back my phone with your tracking number 1Z9E86E78736404657 tmobile rep said you folks got the box but device wasnt in there and trying to charge me 1300 and now my phone is off because of that please HELPPPP im looking into getting a lawyer to help me out i have cameras footage of me going into store and giving them my phone and i paid them $9 to bubble pack it and send it to you folks as well please help
Assurant is the worst company I have dealt with in my life!!!!
They are still scamming people, absolutely the worst company I have ever dealt with in my entire life, I am literally afraid to send the garbage defective phone back with an 81% battery health back after the horror stories here too now, and that was my replacement for my phone at 81% and a tiny crack on the front. What a waste of my time!!!!
oh and they weren’t approving my claim until I filed a BBB complaint then miraculously my phone that wasn’t on the phone line at the time of the claim suddenly was confirmed to be incorrect. It never left the line whatsoever.
Just at a complete loss of words. My only question is T-mobile in on it? Why would they use such a horrendous company???
HI Im really stressed out right now i warranty my phone sent back my phone with your tracking number 1Z9E86E78736404657 tmobile rep said you folks got the box but device wasnt in there and trying to charge me 1300 and now my phone is off because of that please HELPPPP im looking into getting a lawyer to help me out i have cameras footage of me going into store and giving them my phone and i paid them $9 to bubble pack it and send it to you folks as well please help
Use your tracking number to contact customer service to let you know the weight of the package at different locations on the way to its destination. It will save you time. I am waiting for a reimbursement check since 02/2. Just figured out that my package weighted 1 pound and .6lbs at another location on the way :/.
HI Im really stressed out right now i warranty my phone sent back my phone with your tracking number 1Z9E86E78736404657 tmobile rep said you folks got the box but device wasnt in there and trying to charge me 1300 and now my phone is off because of that please HELPPPP im looking into getting a lawyer to help me out i have cameras footage of me going into store and giving them my phone and i paid them $9 to bubble pack it and send it to you folks as well please help
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