I was told when switching over to t-mobile that my husband did not need to transfer his old phone and they would upgrade it for free. We switched, it’s been five phone calls with “resolutions” that have not come true. Our bill was supposed to be a total of 160/month per the representative who switched us over and now they are charging 186.25/month as they are charging us for the phone I was told would be free. After several hours on the phone with Tmobile I was told there is nothing they can do, that is the “promotion” I qualified for.
This is unacceptable. I have asked them multiple times to go through and listen to the call as it was recorded and to honor what I was promised for making the switch. I do not plan to stay with TMobile and will be moving out as soon as possible due to the wasted time, not honoring the deal that was made and nobody trying to resolve this issue.
