December 4 2023, my wife and I wanted to get our kids new Iphones, we thought we could trade them in and get two Iphone 15’s, I wanted to go dirrectly to apple, but my wife talked me in to Tmobil where I had been a customer for 12 years. so we go in and tell we want to traid in these Iphone 14’s in and BUY 2 15’s, I told the customer service people thai I wanted to pay cash for the phones after the discount for the traid in, they give us two I phone 15’s and how much do we owe, we want to pay them off we dont want a bill, we said that several times, and guess what happens.
I pay what I thought was the balance of the phones, actually It was just taxes and other fees that amounted to over 400.00, ok. so we went to change to Verizon, and while porting the phones over they said they cant be unlocked. we said we payed cash for the phones, nad the said no you have a contract, and one wont be done for 24 month’s, so we go back to the store and try to get the problem fixed, and you know what they said, there is nothing they can do your screwed. be aware when you go in to Tmobil I would not ever give this company my business anymore, and if anyone askes who to use as a cellular provider, they get this story, and a strong warning to stay away.
