Question

Bill Payment Outside of the Country

  • 26 July 2022
  • 2 replies
  • 420 views

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Hi All,

I have closed my T-mobile account and left the country permanently. I was told that I should expect another cycle of bill and now it should be the time to pay it off. However, since I left the country permanently and closed my account fully, I cannot log in my account as my number is not there anymore. I have tried entering with my email address but after entering a code sent to my email the system still asks for a T-mobile phone number. Can you please tell me how I can make my last payment? I do not want to face any problem when I try to re-enter to the US later on since my SSN is in my account… I need your sincere help..


2 replies

Userlevel 7
Badge +11

I would write a letter to T-Mobile informing them of your new address and asking them to forward all bills to the new address. When in doubt, bag the electronic communications and stick with paper and a stamp.

 

Userlevel 7
Badge +15

I would personally contact Customer Care at +1-505-998-3793.

https://www.t-mobile.com/contact-us

You should be able to pay via credit card or US based debit card over the phone.

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