Contacted TM on 10/13/22, 10/19/22 and again today and have yet to be responded to. I'm attaching screenshots of my chat log to show I was asking for clarification on my monthly bill for 4 lines, of which only one line has hotspot added to it. Also included are TM's pricing for Magenta and Essentials. My average monthly bill is $275 with $64 of it is my handsets and $47 is insurance and taxes. This makes my four lines of service approximately $162 per month.
I was told that I am getting the cheapest rate and that all four of my lines have the same coverages, even though they don't. Only one of my lines has hotspot, the other 3 do not. I'm getting the same rate but better features than the Essential plan because I have a retired discount is what I'm told. I asked what I needed to do to port my numbers and switch to another company and no response still. I've been with T-Mobile for nearly 10 years and have always had poor experiences with customer service, with proper charging on my bill and numerous occasions where the ball has been dropped.
I have wasted so many hours trying to explain to T-Mobile things and getting nowhere it is beyond frustrating. You can't even get any help and when you do get somebody they don't understand your question or pass you off to another person and then you have to go through the entire explanation again every single time. They've got to have the worst customer service possible and apparently don't care about taking care of their customers in an efficient and satisfactory manner. What a joke
