Cybersecurity or Fraud Reporting

Hello, I am very disappointed with T-Mobile. There is no known or published email for reporting potential scams.  In my professional experiences and working with a diverse community of government and non governmental entities, where many companies will have an email or reporting system.  Instead, I just experienced a drawn out chat dialogue with a T-Mobile rep using my device. All I did was write about my the gist of my experience, then was advised that a form was submitted.  WTH!  I asked how do I share this scam email to them and was advised in the chat, that they will escalate.  Totally unacceptable. I want to forward the email to someone at T-Mobile to report it.  T-Mobile needs to get it together and allow us an opportunity to submit such activity.