UHi, I’ve been with T-Mobile just under two years now and have been very satisfied. I have been very satisfied. Recently I had an unexpected
bill due to the only vehicle my family has requiring
repaIr. As a result, I am playing catch up with bills. I made
a payment arrangement the first payment was successful
however, I was unable to pay the second payment.
in order to avoid suspension, I need to pay $150
to become eligible for a new payment arrangement
this needs to be paid ASAP but I can not do so for another week. .
Does T-Mobile offer another assistance for hardships?
Best answer by joe1994View original
The best course of action is call T-Mobile explain your situation and tell them when you will be able to make the payment. Communication is the best course of action.
Oh boy, that's unfortunate. We totally wanna help you out as best as we can. As mentioned above, you should Community-2153 and speak with our care folks to see what options are available.
I’m in a crises been in and out the hospital now COVID’s in the home I’m done for if I can’t get help with my bill my family’s all got their phones on this plan
I had contacted customer service about needing some assistance and if they had some sort of hardship program and I was told yes but I didn't qualify. I don't see how I've been with them 2yrs but don't qualify for a hardship program when I had got sick and lost my job. I'm very upset with TMobile
My sister is in the hospital with liver problems and phone off she just need 1 more week she was told no.
so you coudlnt do a payment arrangement or anything to try and get a bit of an extension?
I am out of town in can not pay my bill to I get home I have been with them 6 years in they cut my phone off yesterday so I am looking for new phone service wen I get home