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Does T-Mobile offer any other kind of financial help other than making a payment arrangement?

  • 22 June 2018
  • 7 replies
  • 3610 views
B

UHi, I’ve been with T-Mobile just under two years now and have been very satisfied. I have been very satisfied. Recently I had an unexpected

bill due to the only vehicle my family has requiring

repaIr. As a result, I am playing catch up with bills. I made

a payment arrangement the first payment was successful

however, I was unable to pay the second payment.

in order to avoid suspension, I need to pay $150

to become eligible for a new payment arrangement

this needs to be paid ASAP but I can not do so for another week. .

Does T-Mobile offer another assistance for hardships?

icon

Best answer by joe1994 25 June 2018, 08:52

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7 replies

J

The best course of action is call T-Mobile explain your situation and tell them when you will be able to make the payment. Communication is the best course of action.

tmo_mike_c
Rank
Userlevel 6
Badge +15

Oh boy, that's unfortunate. We totally wanna help you out as best as we can. As mentioned above, you should Community-2153​ and speak with our care folks to see what options are available.

K

I’m in a crises been in and out the hospital now COVID’s in the home I’m done for if I can’t get help with my bill my family’s all got their phones on this plan

T

I had contacted customer service about needing some assistance and if they had some sort of hardship program and I was told yes but I didn't qualify. I don't see how I've been with them 2yrs but don't qualify for a hardship program when I had got sick and lost my job. I'm very upset with TMobile 

T

My sister is in the hospital with liver problems and phone off she just need 1 more week she was told no. 

F
Rank
Userlevel 7
Badge +15

so you coudlnt do a payment arrangement or anything to try and get a bit of an extension?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
T

No

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