So we have a situation where out internet is out and is going to be out until the repair team shows up, hopefully this afternoon. My husband works from home and started using his hot spot. This was fine until he reached his limit on high speed data. We called customer service for help. First they offered to upgrade our accounts for a higher charge. We did that think that was necessary. Next she suggested we add a “boost button” for the next 10 days that would give us high speed access…..for a $25 charge. This too seemed impractical as we are talking about a matter of hours rather than days.
So to wrap this up we were somewhat taken back by T-Mobile not having the ability to extend our data for just a few hours. We have been loyal customers for over 23 years. We really were taken back as we have never had T Mobile just say “this is al we can do”
If anyone has any suggestions for us, please let us know.
