Yesterday, someone went into a T-Mobile retail store used a fake California Drivers License to buy a copy of my SIM card. Fortunately, I received a text message stating that a SIM card had been issued to my account. I called T-Mobile Customer Service and the Rep told me how I was compromised, helped me change my SIM card and reported the fraud. I was concerned regarding how related accounts on my phone might be compromised. She suggested that i change all passwords used on my phone and tried to connect me to t-mobile fraud prevention. She was unable to connect me before my call was terminated (dropped).
I called customer service again and a new rep was very helpful and informed me he would try to get someone from fraud to talk to me, then told me that they had gone home but would call me today. I did not get this call so this morning I called again and was told that I could not talk to the fraud group, they had no contact information to give me and that they would complete a form reporting my problem but could not give me any indication that my case would be escalated to security or fraud prevention.
Here are my questions:
- Will T-Mobile file a police report regarding the fraud?
- Will T-Mobile investigate any further?
- How was this person able to get into my account with a fake ID and what other personal information did this person use to get into my account
- Will T-Mobile security/fraud ever contact me to tell me the implications of someone gaining access to my SIM card
- What does T-Mobile do to prevent this type of fraud
If you were victimized in a similar way what did you learn?