Question

Handset Charge

  • 4 October 2022
  • 6 replies
  • 4559 views
K
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Hi-I dread calling customer service but wanted to see if anyone knew what a handset charge is?  I’m being charged $11.88/month for this and no clue what it is?

thank you!!!

6 replies

F
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Userlevel 7
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did you do a warranty or insurance exchange?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
K
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I don't believe so but did exchange existing phones for new ones.

F
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Userlevel 7
Badge +16

so is it payments per month for the new phones?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
K
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No-I’m already being charged for that as well.

F
Rank
Userlevel 7
Badge +16

i know you want to avoid calling in but you might opt to contact them through one of their social media platforms like Facebook or Twitter...you start with tier 2 support instead of the call in tier 1 support..this is something that will need an agent checking your account info..

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
K
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thank you-I’ll try that :)

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