I was a T-Mobile Wireless Home Internet subscriber for about 2 years. This was a no contract month-to-month account. I called T-Mobile on April 12 2022 to close the account. I was sent a mailing label to return the device, which I mailed later that week.
Fast forward to June, my bank account was still being drafted by TMobile. I called customer service, and was told it was resolved. I was also credited for charges after April. I was satisfied with this result until ...…
August 26, I received a bill for not returning the device. Again I called customer service, and was told it would be resolved.
September 30, I receive a letter from a collections agency for $172. I spoke with Gwydolyn at T-Mobile who assured me that things would be taken care of. She said I would hear results in 7 days. I did not receive further assistance.
Dec 22. I'm still receiving bills for "non-return". I'm on the phone right now with T-Mobile. Service rep said the device was received by T-Mobile on April 26. I've been on hold for 20 minutes, waiting for them solve the problem.
To date I have about 3 hours of phone calls, and much anxiety and anger. This needs to stop.
Reference case numbers 64543684, 5196243229, account # 971245128. I'm sick of it.
