Question

Hot to escalate an issue with customer service & billing

  • 15 December 2023
  • 1 reply
  • 70 views
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I am a disabled veteran and fought for 2 months to get my bill plan switched to a cheaper, military plan and after many, many calles and hours on hold, i finally got everything fixed.  Then i was stupid enough to take the Netflix discount offer and now my bill has jumped up $30!  I am exhausted with Tmobile customer service and have PTSD from my last bought with them.  How can I get this resolved quickly and painlessly?  

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Userlevel 7
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contact them through either Facebook or Twitter..this starts you with tier 2 support over the call in tier 1 support agents. send them a direct message..do not post on their main page.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

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