Question

How do I use email (only) for support and feedback?

  • 21 June 2022
  • 1 reply
  • 60 views

Userlevel 1
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With poor (not zero) hearing and lousy memory I avoid doing ANY business on phones -- and much prefer to have in writing in email.

How can I contact support via email?

Feedback: I do not want to get “texts” with codes to use my phone as a security device -- I ardently resist this from online businesses -- had to quite using a couple of credit cards and some banks and investment companies. I don’t want to get ANY texts from TM -- except for my REMAINING balance on my pre-paid phone plan. Just the balance ma’am.

So, as a computer programmer -- I gotta ask, as I always do -- why not join regular email with texting and all messaging SMS, MMS, “slack”, etc …. not that technically hard and get’s us our of our communication silos (echo chambers). 

Dru


1 reply

Userlevel 7
Badge +14

You can turn off most text from TMobile in your MyTmobile app if you are a post paid customer.

I've been with TMobile for over 20 years and they never had a dedicated support email but they do have a personal TMobile email that I've been contacted by them.

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