Question

How do you get an esim card when you don't have a sim card to verify your identity

  • 13 April 2022
  • 1 reply
  • 96 views
A
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Hi there,

I am currently working in UKRAINE with an international humanitarian group and my colleague was "helping me" by trying to put a second local sim card in my samsung phone and somehow managed to lose my tmobile sim card.

 

Now I REALLY need your help because I cannot receive the code to confirm my identity to get an esim because my phone has no sim card.  This is a real Catch-22 that is leaving me cut off from family, friends, AND T-Mobile when I need it most!  I sent a message to 

to see if I could use another way to verify my identity.  Any suggestions? 

 

Thank you in advance for your kind consideration and prompt assistance.

 

Kindest regards

Another Kay

 

 

1 reply

R
Userlevel 4
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see if you can call T-Mobile directly. explain to them what happened. they will likely as you a few questions to verify you are who you say you are and they may be able to help you in getting this worked out. you wont know for sure unless you try 

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