How to delete verified business call notificaion

Well the user said this work for her so must have some truth to it and I’ve walked customers through these steps and it’s has worked for them. Now has it worked for everyone no but most yes. Also, just because your aware of an issue doesn’t necessarily mean you have a fix for this issue for example global warming or the multiple versions of software updates all phone manufacturers send out. From my experience also I have only seen Samsung users having this issue after updating their phone software. But thank you for your feedback .

Quick video of how to enable dismissal

I use secure folder and this worked for me.

Left swipe the notification.

Aha, thanks! Yes this allows you to see the contents of the notification while logged into Samsung’s Secure Folder system. I guess once you view the contents of the notification, that satisfies the T-mobile gods who will then allow you to dismiss the notification for good.

To clarify the solution shown in the video: you log into Secure Folder, select the three dots for the Secure Folder menu, then go into the settings for Secure Folder. Choose the settings option for “Notifications” and turn off the toggle switch for the notification option “Hide Content”. You can leave the other toggle switch turned on for “Hide Content when Secure Folder is locked.”

Once you do this, the problematic T-mobile notification inside Secure Folder will allow you to expand the notification once you are logged into Secure Folder. When you expand the notification, you will see the contents. Oddly, the contents of the T-mobile notification will *NOT* have a “Got it” confirmation option or the link to adust settings for enriched calling or the verified business call. Instead, the notification is informational only. But, as long as you expand the notification and see its information, that will enable the ability to dismiss the notification and not see it again.

In summary, if you don’t use Secure Folder:

The solution is easy: just make sure you press the little toggle arrow within the t-mobile enriched calling notification to expand the notification while still in the notification bar. The little arrow looks like this character: ^ and points up or down whether you are expanding the notification. This is counter-intuitive because the arrow is kind of hard to notice, and it’s more intuitive to just click on the notification itself, to open the notification. But opening the notification is wrong - that will just take you to the settings page for adjusting the verified business call option. You won’t want that. Instead, you just want to expand the notification by clicking the little ^ symbol, then see the expanded notification, then click the “Got It” button within the notification itself. Then you can swipe away the notification, and it won’t come back next reboot.

In summary, if you use Secure Folder:

You will get a special notification with the little blue secure folder icon. The contents will be hidden and you are unable to expand the notification, regardless of whether you are logged into Secure Folder or not. However, you must sign in to the Secure Folder app. Once signed in, you will need to go to the settings for Secure Folder. Go to the Notification settings and turn off the toggle switch for Hide Contents. Then, while logged into Secure Folder, you can expand the notification to see what it says, and swipe it away, and it won’t come back next reboot.

My Samsung S21 Ultra on T-Mobile does *NOT* have a T-Mobile Scam Shield App. Where did it come from? It’s not found in my disabled apps list either.

Even if you go to Phone app settings > Enriched calling and disable Verified Business Calls, that is separate from the notification. You would still need to deal with the notification independently of the phone app setting. The trick is to click the drop down toggle arrow within the notification itself, which reveals additional info and provides interactive buttons within the notification itself (without clicking the notification to open the corresponding settings).

This way of clearing the notification is counter-intuitive and I wish T-mobile would not use this kind of approach that makes the notification come back each reboot until you figure out non-intuitive techniques for interacting with the notification. It’s far worse too, if you also have Secure Folder turned on.

So it appears the choices are 1) swipe left (every time the service works?!); 2) figure out what the heck the secured folder thing is (not gonna do it); or C) turn the service off?

I want t-mobile to make my customer experience better, tell me once, then shut up about it. Given that doesn’t seem to be one of the options, its choice 3 for me…..   

New to T-Mobile and thinking I made a bad error … I haven’t spent this much time on hold/customer support in decades!

This is not acceptable and after spending 4+ hours on 2 calls with Customer Service for other issues, I don’t have it in my tank to tackle this one!  I still have unresolved issues with promised ‘Rebates’.  This is ridiculous; I can’t believe I was so stupid to switch carriers. 

Don’t get me started on a lack of a ‘Chat’ function!!

This notification appeared several days after an update. But I am unable to “expand it” Is there another solution?

Phone update and it restored the issue. I just uninstalled the Secure Folder and that seems to stopped it. Stuff like this makes me want to leave T-MOBILE.  Their solution from online tech support and a store is to get an IPhone. My work doesn't use IPhones for a specific reason so T-MOBILE wants to lose an account with 300 phones. Not very bright people working there.

I'm having same problem......I turn it off and still keeps popping up

The “5olution” did not work on my Samsung 52  NOT SOLVED

Hello, Could you please tell me which Notification Blocker app worked? I’m trying different ones. Even with “Got It” the notification STILL returns. Thanks so much.