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I cannot log into my T mobile account

  • 29 September 2023
  • 1 reply
  • 479 views
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I only have a Home internet line. Even if I enter the email address I used when signing up and the phone number I received in the email, the following message appears.

'We're sorry, we don't recognize this email. Please provide the email you used when purchasing your T-Mobile service, or contact Care by dialing 1-800-937-8997 or 611 from your T-Mobile phone.'

Please help me to log in

 

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Best answer by nc1037 29 September 2023, 16:13

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This has been an ongoing and common issue, sadly.  I got mine resolved by contacting “T-Force” (T-Mobile Help) here:  twitter.com/tmobilehelp.  I think they are also on Facebook.  Send them a message. 

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