I did not get a return label to send iphone back.

  • 23 July 2017
  • 6 replies

How can I return a phone without a return label. I have called 3 times with promises to receive one and I only have a week left to return it. How can I get a return label. It was not included with the new upgraded phone.



Best answer by tmo_marissa 23 July 2017, 23:14

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6 replies

Userlevel 3

Hey, @magenta2260017​! Let's see if we can help figure this out! What type of return are you completing?

If you're trading in your original phone, you may be able to print the RMA label online through your MyT-Mobile account -- you can find some details here: Trade in your device. If you're completing an exchange and you need to return the original phone, then the label is on the box that we ship the replacement out in -- you should see a red line with arrows that shows you where to peel off the part with your address and there's a return label addressed to us underneath. Lastly, if you're completing a Buyer's Remorse return (you upgraded within the last few weeks but aren't satisfied with your choice, have ordered a new phone and are returning the first upgrade) in some cases we can e-mail you a printable UPS label to use, or you can simply Contact Us for the address to our Return Center. Just let me know which situation you're in and I can provide more information if you need it!

- Marissa

Userlevel 2

This may be a blessing in disguise. I suggest you obtain the correct mailing address (if you don't already have it) & ship the package yourself. Make sure you fully insure the package and get a receipt verifying that it has been shipped. There are a lot of horror stories about "lost" devices. If you ship the item yourself, it makes it much easier to make a claim. If you use T-Mobile's label, you're at their mercy.

Userlevel 4

Just checking in here to see how things are going with your return. Did you ever end up getting a return label?

I need to get a return label for my iphone

I need return labels for my trade-ins.  I never had this issue purchasing direct from Apple.  they send the return kit asap.   It's like T-Mobile doesn't want you to get the trade-in credit

2022 reply. 


In your account - check status of new order and next to the device there is a link for print label and instructions. 


Hope this helps